Booking terms
Cancellations and refunds
The DVSA sets strict student-to-instructor ratios for every approved training body, so places on each course are limited and your instructor is booked for you.
Full payment must be received at least 14 days before your training begins, or the place will be offered to another rider.
What happens if
Our cancellation and refund rules
- You cancel with 14 full days' notice or more before the course starts
- Full refund, or move to another date if you prefer.
- You cancel with less than 14 full days' notice
- Your booking moves to another date.
- You cancel on the day, or do not turn up
- No refund.
- You have to cancel because of unavoidable circumstances
- Your booking moves to another date, or at Stan and Sally's discretion.
- Training is stopped because the instructor judges your riding to be unsafe
- No refund.
- Weather or extreme conditions. Courses run in all weathers except snow, ice, high wind or other extreme conditions, at the instructor's discretion
- Your booking moves to another date at no extra cost, or at Stan and Sally's discretion.
- Anything beyond the training school's control
- Your booking moves to another date, or a full refund.
- Deposits for A1, A2 or Direct Access courses
- Not refundable, because your test slots are bought before the training starts.
Situation
What happens
Need to cancel or move a date?
Tell Sally as early as you can, by phone, text or WhatsApp. The sooner we know, the more we can do.
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